6 steps to improve banking CX through artificial intelligence

first_img 1SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr Artificial intelligence and machine learning promise nothing short of a customer experience transformation in retail banking — but the best ideas for their application could fail if projects are not built on firm foundations of clean, accurate and complete data around customers and their behaviors and financial needs.The focus on customer experience among today’s retail banks and credit unions should hardly be surprising. With financial services becoming even more commoditized, institutions increasingly must battle for consumers’ attention and wallet share against disruptive new market entrants as well as their traditional competitors. More than ever, financial institutions need to find some way to differentiate themselves.In customer experience terms, AI and machine learning can help marketers in retail banking to predict client needs and deepen relationships. They can do this through more personalizing their approaches, fine-tuning campaigns for maximum effectiveness, targeting consumer segments that represent the best acquisition prospects, and identifying attrition risks and causes. continue reading »last_img read more

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JDR and Taya Group Team Up in Taiwan

first_imgUK-based JDR Cables, part of the TFKable Group, signed a Memorandum of Understanding (MOU) with Taiwan’s electric wire and land cable manufacturer Taya Group to jointly develop offshore wind supply chain in Taiwan.The two companies will collaborate on localisation opportunities on future renewable energy projects in the area, with a specific focus on offshore wind.In partnership with Taya Group, JDR aims to transfer key technical expertise and utilise Taya Group’s products and services in future project work. As a result of the signing, both companies will discuss areas where localisation can take place and where they can best support each other.Gary Howland, Sales Manager at JDR, said: “We are thrilled to sign the MOU with Taya Group today, and to be involved in one of the most exciting and ambitious emerging markets for renewable energy. Taiwan’s offshore wind industry has a bright future and we are extremely proud to be a part of it. Currently we are the leading subsea cable supplier in Taiwan, and we’re looking forward to collaborating with Taya Group.”The signing ceremony was held on Wednesday, 10 July, at Taya Group’s headquarters in Tainan and the MOU will serve to establish and implement joint efforts to develop the offshore wind supply chain in Taiwan.JDR has so far won two offshore wind contracts in Taiwan. In June 2018, the Hartlepool-headquartered company secured a contract to manufacture and supply inter-array, export and land cables for the 120MW Formosa 1 Phase 2 wind farm.In January 2019, Jan De Nul awarded JDR with a contract to provide subsea power cables and accessories for the 110MW Taiwan Power Company Offshore Wind Farm Phase One.last_img read more

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